{"xsrfToken":"ffd0972a17565dc985f8f549fcfa8c2a5734f133_lout","branding":{"id":"4","key":"ss","name":"PSG Customer Support Service","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7c72a9b4-0025-4f6a-8db0-7f722429d478/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NGE1NTUyNS02ZDFmLTRlZmItYmIxZS01MTU3MzVhMTlmMTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdjNzJhOWI0LTAwMjUtNGY2YS04ZGIwLTdmNzIyNDI5ZDQ3OCI6WyJyZWFkIl19LCJleHAiOjE3NDY5OTExODIsIm5iZiI6MTc0Njk5MDU4Mn0.Xhv1Lb_Mr4OeVBpOADV1BiPhwU5j394mrZ_FI9s20cs&client=54a55525-6d1f-4efb-bb1e-515735a19f15&mode=fit","logoId":"7c72a9b4-0025-4f6a-8db0-7f722429d478","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"PSG Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"PSG Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#429e69","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"ss","projectId":10010,"serviceDeskId":4,"name":"PSG Customer Support Service","description":"<p>Welcome! You can raise a request for PSG Support Service using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"45","name":"Customer Complaint","descriptionHtml":"","callToAction":"Customer Complaint","introHtml":"<p>Issues in Quality, Packing, Price or Delivery</p>","icon":10472,"iconUrl":"https://psgsa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[18],"key":""},{"id":"40","name":"Questions for sales","descriptionHtml":"","callToAction":"Questions for sales","introHtml":"<p>Got a question for the sales team? Submit it here.</p>","icon":10549,"iconUrl":"https://psgsa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[18],"key":""},{"id":"43","name":"Request a review","descriptionHtml":"","callToAction":"Request a review","introHtml":"<p>Need a contract, legal, or security review? Submit a request here.</p>","icon":10523,"iconUrl":"https://psgsa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[18],"key":""},{"id":"41","name":"Request quote support","descriptionHtml":"","callToAction":"Request quote support","introHtml":"<p>Need help with a proposal, quote, or order? Submit a request here.</p>","icon":10536,"iconUrl":"https://psgsa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[18],"key":""},{"id":"58","name":"Request to register or update customer information","descriptionHtml":"","callToAction":"Request to register or update customer information","introHtml":"<p>Here to register new customer or update existing customer information</p>","icon":10511,"iconUrl":"https://psgsa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[18],"key":""},{"id":"44","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://psgsa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"42","name":"Request deal support","descriptionHtml":"","callToAction":"Request deal support","introHtml":"<p>Need help to close a deal? Submit a request here.</p>","icon":10513,"iconUrl":"https://psgsa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""}],"reqGroups":[{"id":18,"name":"General"}],"orderMapping":{"18":[58,45,40,41,43]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"64b26eb8-5d75-3b11-9db8-90b3b7993ff8","appLinkName":"","appLinkUrl":"","spaceKey":"SS","spaceName":"Support Service","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SS","serviceDeskId":4,"kbLinkDomainURLs":["https://psgsa.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NGE1NTUyNS02ZDFmLTRlZmItYmIxZS01MTU3MzVhMTlmMTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY5OTE3ODIsIm5iZiI6MTc0Njk5MDU4Mn0.0i95dbhUBBVATpi30Vuoe_bMm3zdmiRdJEqJWDf__Jo","targetCollection":"upload-project-10010","endpointUrl":"https://api.media.atlassian.com","clientId":"54a55525-6d1f-4efb-bb1e-515735a19f15","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":40,"projectId":10010,"form":{"name":"Questions for sales","descriptionHtml":"","callToAction":"Questions for sales","intro":"<p>Got a question for the sales team? Submit it here.</p>","instructions":"","icon":10549,"iconUrl":"https://psgsa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10098","fieldConfigId":"10214","label":"Required Company","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10217","label":"Modern Factory for steel","selected":false,"children":[]},{"value":"10218","label":"Modern Factory for metal","selected":false,"children":[]},{"value":"10219","label":"Salabah","selected":false,"children":[]},{"value":"10221","label":"Emar for Cement","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10093","fieldConfigId":"10208","label":"Customer Company Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10090","fieldConfigId":"10205","label":"Contact Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10091","fieldConfigId":"10206","label":"Contact Mobile Number","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your sales question?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about your question","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"When do you need a response to your question?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/40","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/40","calendarParams":{"firstDay":0,"date":"2025-05-11T22:09:42+0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"64b26eb8-5d75-3b11-9db8-90b3b7993ff8","appLinkName":"","appLinkUrl":"","spaceKey":"SS","spaceName":"Support Service","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SS","serviceDeskId":4,"kbLinkDomainURLs":["https://psgsa.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NGE1NTUyNS02ZDFmLTRlZmItYmIxZS01MTU3MzVhMTlmMTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY5OTE3ODIsIm5iZiI6MTc0Njk5MDU4Mn0.0i95dbhUBBVATpi30Vuoe_bMm3zdmiRdJEqJWDf__Jo","targetCollection":"upload-project-10010","endpointUrl":"https://api.media.atlassian.com","clientId":"54a55525-6d1f-4efb-bb1e-515735a19f15","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}